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Frequently Asked Questions

Will my support be stopped due to Covid-19

If your support was university based, support will be stopped whilst it is not required (e.g. note taking) however, where possible, support will be continued via Skype/Video call (e.g. mentoring, study skills). 

I have had my Needs Assessment, how do I arrange support? 

To arrange support, please contact us at and we will discuss and allocate you a support worker. 

What is Specialist Mentoring? 


Specialist Mentoring is a type of support which addresses the barriers faced in education such as difficulties managing workload, finding motivation, social anxiety, building a support system. For more information click here

Where will my support be held? 

Support sessions depend on the type of support. For support such as mentoring or study skills, these can be held in a confidential location such as home visits or a booked university room. For note taking, support workers will attend lectures with you. For other types of support, location my vary. Please contact us for more details. 


What are my options for support methods? Can I change them from time to time?


Support roles such as mentoring/coaching can be face to face or video call. Methods can be changed depending on your needs and availability but this must be discussed with your support worker in advance. 

Can I change my support worker at any time? 

Yes, if you do not feel your support worker suits you, please get in touch with a member of the team who will assist you with changing support workers 

For more questions/answers, please contact us

Support Groups FAQ's:

  • Where does the group meet? Do I have to show my face? 


Online via the link that will be forwarded to you one hour before the meeting. This way ensures a more private support group. You can keep your video off if you prefer to remain unseen. 

  • At what times and how often does the group meet?


Support group times/dates and frequency depends on type of support group. For more information, please see the groups and dates below. 

  • Is there a facilitator or moderator?


Yes, there will be a facilitator for each group - these will be of different professions depending on the type of support. 

  • Has the facilitator undergone training?


Yes, the facilitator has undergone training to cover all aspects surrounding the topic, and is experienced or specialised in the topic.

  • Is a mental health expert involved with the group?



  • What are the guidelines for confidentiality?


If you wish to remain anonymous, you can have your video and speaker off and benefit from others discussing in the group. However it is recommended you at least participate through speaker to gain the most from the support groups. All participants are asked to sign a statement of confidentiality prior to attending, as all information disclosed within the support groups cannot be shared outside of the group. 

  • Are there established ground rules for group participation?


Yes. These are outlined prior to the support group to ensure rules are clear. Participants who do not follow the rules will be removed after two warnings and will be unable to attend any future support groups. These apply to: 

  • Disruptive group members

  • Those who dominate conversation by griping

  • Participants who break confidentiality

  • Emotional entanglement, group tension or interpersonal conflicts

  • Inappropriate or unsound medical advice

  • Competitive comparisons of whose condition or experience is worse

  • Individuals who behave in an disrespectful manner or who interrupt others

  • What is a typical meeting like?


For a typical support group, this starts off with a brief introduction including the rules outlined above and statement of confidentiality. The support group is then separated in sections to give others a chance to share stories, followed by exercises facilitated by the lead, discussing the weeks goals, but the meeting is different depending on support topic. 

  • What are the fees?


We charge £5.00 per person to attend a group. This is to cover any materials, facilitator costs and platform fees. 

For more questions/answers, please contact us

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